Customer complaints procedure

Here at Benjamin Ryan Hair our priority is for you to be completely satisfied with the service you receive from us.

What to do if you have a complaint

Contact us if you’re unhappy with the service you’ve received either in the salon or within 7 working days via email/ phone.

We aim to investigate and resolve the complain within 8 weeks. If you have already left the salon, DO NOT have your hair done at another salon as we have the right to see exactly what the result of the service /treatment received from us looks like.

We will arrange a suitable time for you to come back into our salon to discuss your compliant in private. Where we think your complaint is reasonable, we will redo part or all the service/treatments again as soon as possible (at our discretion free of charge). This work will be done by the same stylist or different if you prefer.

If we cannot fix the problem, we may offer a partial or full refund, depending on how reasonable we consider your complaint to be. No refunds will be given if services are intervened elsewhere.

Our right to refuse service

Occasionally we may be put in position whereby we have to refuse service to a customer. The management reserve the right to refuse service to anyone if they have;

• Threatened to harm one of any of the employees or customers
• Created a safety issue or health hazard inside our salon within proximity to the salon.