Introduction and Terms
Under the GDPR your rights are:
- The right to be informed – We must make available this privacy notice with the emphasis on transparency over how we process your data.
- The right of access – You are entitled to find out what details we may hold about you and why.
- The right to rectification – We are obliged to correct or update your details.
- The right to erasure – This is also known as the request to be forgotten.
- The right to restrict processing – You have the right to ‘block’ or suppress the processing by us of your personal data.
- The right to data portability – You have the right to obtain and reuse your personal data that you have provided to us.
- The right to object – You have the right to object to us processing your data in relation to direct marketing and or profiling.
- Rights in relation to automated decision making and profiling – We do not use automatic decision making or processing.
The data we collect about you
We process both Personal and Sensitive (Special) categories of data. Personal data we process may include name, address and email address. It also may include IP address and cookies (Website). Due to the nature of our business we also process Sensitive (Special) categories of data, such as health data, racial or ethnical origin and biometric data (passports for identification and verification purposes as required by law).
Our collection methods are:
- Through our website and engagement of our services
- By communications
- Through engagement of service providers
How your data will be used
We use information held about you to:
- Ensure that content from our site is presented in the most effective manner for you and for your devices;
- Provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes or by Legitimate Interests*;
- Carry out our obligations arising from any contracts entered into between you and us;
- Allow you to participate in interactive features of our service when you choose to do so, e.g. asking a question through our website.
- Carry out necessary maintenance to our infrastructure; and notify you about changes to our services
- We also embrace the use of social media and may wish to process any comments made public by you.
Legitimate interest & marketing
If you are an existing contact or customer we will only contact you by postal and electronic means (e-mail) with information about services or goods which you have previously purchased from us or enquired about. You can choose to not receive these types of communication by contacting us.
We will keep your information within the ‘firm’ except where disclosure is required or permitted by law or when we use third party service providers (data processors) to supply and support our services to you. We have contracts in place with our data processors. This means that they cannot do anything with your personal data unless we have instructed them to do so. They will not share your personal data with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
Our data retention policy is dictated by the DPA/GDPR.
Under GDPR you have the right to erasure under specific circumstances. A request for your personal data to be deleted will be decided on a case by case basis and must be submitted in writing.
We strive to be as open as we can be in terms of giving people access to their personal data. Individuals can find out if we hold any of their personal data by making a ‘subject access request’ under the DPA and ‘Right of access’ under the GDPR. Such requests must be in writing.
The information we supply will:
- Confirm that your data is being processed;
- Verify the lawfulness and the purpose of the processing;
- Confirm the categories of personal data being processed;
- Confirm the type of recipient to whom the personal data have been or will be disclosed, and let you have a copy of the data in an intelligible form.
- Please note that you may need to provide identification in order to prove who you are to access your data.
- If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
- In the instance that we do not hold information about you we will also confirm this in writing at the earliest opportunity.
We keep our privacy notice under regular review and you should check back regularly to ensure you are aware of changes to it. We may display this notice to you from time to time to help ensure you are aware of its contents.
You have the right to complain about the processing of your personal data. Please contact us using if you are still unsatisfied you have the right to complain to the Information Commissioners Office.
Last updated: 24/05/18
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T 0121 236 6600
Maddox House, 117 Edmund St, Birmingham, B3 2HJ
Mon - Wed 9am - 6pm, Thurs - Fri - 9am - 8pm, Sat - Sun 9am - 5.15pm